Deco Listo Terms & Conditions

Last Updated: April 2026

Terms and Conditions

PLEASE TAKE A FEW MINUTES TO REVIEW THESE TERMS AND CONDITIONS (“TERMS”). THESE TERMS APPLY TO YOUR ACCESS AND USE OF THE DECO LISTO WEBSITE, ALL OTHER WEBSITES, MOBILE SITES, SERVICES, APPLICATIONS, PLATFORMS, AND OTHER TOOLS WHERE THESE TERMS APPEAR OR ARE OTHERWISE REFERENCED, OR WHERE NO SEPARATE TERMS ARE PROVIDED, AS WELL AS TO YOUR VISITS OR INTERACTIONS WITH US AT ANY OF OUR STORES OR ANY OTHER LOCATION (COLLECTIVELY, THE “SITE”).

Who We Are

The headquarters of Deco Listo (“We,” “Us,” “Our,” “Company,” “Website”) is located in El Tezal, Baja California Sur, Mexico. If you have any questions about these Terms, the Privacy Policy, or the Site, you can contact us through the Customer Service information provided on the Site.

Deco Listo is a registered brand name and DBA of Viva Nautica LLC, a Texas-registered company headquartered in Dallas, Texas. For operations conducted in Mexico and to comply with applicable federal tax requirements, Deco Listo also operates through a Mexican entity registered under a valid RFC.

Our activities are governed by the laws of the State of Texas for Viva Nautica LLC and by the laws of Mexico and the State of Baja California Sur for our Mexican operations. We reserve the right to update or modify these Terms and our Privacy Policy at any time by written notice, email, or posting on the Site.

These Terms and Conditions May Change

From time to time, we may present you with additional terms and conditions for specific services, programs, or products (“Additional Terms”). In the event of a conflict or inconsistency between these Additional Terms and these Terms, including any arbitration or dispute resolution provisions, these Terms shall prevail.

We reserve the right to update these Terms at any time. For ongoing projects or items in storage, the Terms in effect at the start of each billing cycle shall apply, provided that notice of any material changes (such as rate increases or new late fees) has been provided via email or posted on the Site at least 15 days prior to the new billing cycle. Continued use of storage services after such notice constitutes acceptance of the updated Terms.

Eligibility

You must be at least 13 years old to use the Site or our mobile applications. If you are a minor in your state of residence, your parent or legal guardian must accept these Terms and Conditions on your behalf, and you may only access and use the Site and our mobile applications with their permission.

Your Account

You may be required to register with us to access certain services or areas of the Site. Our Privacy Policy explains how we protect and use your information. If you create an account, your username and password are for your personal use only, and you are responsible for maintaining the confidentiality of your account information (including your password) and restricting access to your account. You accept responsibility for all activities that occur under your account or password. In addition to all other available rights, we reserve the right, at our sole discretion, to cancel your account, deny service, or cancel orders.

Returns, Refunds, or Exchanges

As all our products are handmade to your specifications, all sales are final once your order is placed. Changes may be made before shipment but may incur additional charges. Applicable charges will be at Deco Listo’s discretion but will be limited to the cost of materials, labor, or manufacturer restocking. Each situation will vary.

Quality Assurance

We strive to ensure your satisfaction. Every item undergoes a thorough inspection before final delivery and again upon completion of delivery. If any damage is identified during this process, we will repair or replace the damaged item to ensure it arrives in perfect condition.

Defective or Damaged Merchandise

If you receive a defective or damaged product upon delivery, contact our Customer Service team within 48 hours of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction. You can reach the Customer Service team at [email protected].

Please note that all terms described in our Delivery Policy apply to any claims related to defective or damaged merchandise.

Delivery, Storage, and Payment Terms

The following Force Majeure, Risk Allocation, Extended Delays, Delivery, Storage, and Payment Terms form an integral part of these Master Terms and Conditions and apply to all Deco Listo orders, regardless of order size, delivery location, or project timeline. For ease of reference, Delivery Policy items 3. and 4. are included here. Additional details and requirements are available in our Delivery Terms at shop.decolisto.com/delivery-policy, and all such terms apply in full.

Force Majeure, Risk Allocation, and Extended Delays

• Force Majeure Events

  Deco Listo shall not be liable for delays, inability to deliver, loss, or damage resulting from events beyond its reasonable control (“Force Majeure Events”). These may include, without limitation, hurricanes, tropical storms, flooding, earthquakes, fire, acts of God, government orders, port closures, transportation interruptions, labor disruptions, supply chain failures, or the unavailability or delayed performance of third-party carriers, warehouses, or service providers.

• Allocation of Risk by Order Status

  Because Deco Listo coordinates custom manufacturing, long-distance transport, and local delivery, furniture may exist in one of several stages. Risk is allocated as follows:

  1. Manufacturing Stage (Outside Baja California Sur)

     While items are in production with manufacturing partners outside Baja California Sur, Deco Listo is not responsible for delays or damage caused by Force Majeure Events affecting production timelines, suppliers, or materials. Title does not transfer at this stage unless the customer has paid 100 percent in advance by written agreement.

  2. Transit Stage (Mainland Mexico or Import Transit)

     Once items leave the manufacturer and are in transit, Deco Listo coordinates logistics on a best-effort basis. Deco Listo is not a carrier and does not assume carrier liability. Any delays, losses, or damages attributable to Force Majeure Events during transit are subject to the carrier’s terms, limitations, and claims process.

  3. Local Storage Stage (Baja California Sur)

     Once items arrive in local storage in Baja California Sur, Deco Listo may facilitate storage through third-party warehouse partners. While reasonable care is taken, Deco Listo does not insure stored goods directly and does not guarantee the performance, timing, or claims process of warehouse providers.
     Coverage, if any, is subject to the warehouse or carrier’s insurance terms. Deco Listo makes no representation regarding the timing or certainty of any third-party insurance payout.

• Payment, Ownership, and Storage During Extended Delays

  Once all items in an order are received and inspected, the remaining balance becomes due in full, regardless of whether the customer is able to accept delivery at that time. This reflects standard industry practice and allows ownership to transfer so that goods may be held at the customer’s request.

  If a Force Majeure Event or construction delay prevents delivery:

  • Ownership transfers upon full payment.

  • Items may remain in storage subject to availability.

  • Storage beyond the complimentary period will be billed at the published storage rates or at the actual cost charged to Deco Listo, whichever is applicable.

  • Deco Listo’s responsibility is limited to coordinating reasonable storage and delivery efforts once conditions permit.

• Limitations During Force Majeure Conditions

  During Force Majeure Events affecting Baja California Sur, Deco Listo may temporarily suspend delivery scheduling, installation services, or warehouse access for safety or logistical reasons. Delivery timelines provided during such periods are estimates only and not guarantees.

  Deco Listo shall not be responsible for secondary or consequential losses, including project delays, alternative housing costs, lost rental income, or replacement purchases made by the customer.

• Customer Cooperation

  The customer agrees to cooperate in good faith during any Force Majeure Event, including timely communication, payment compliance, and flexibility regarding delivery scheduling once conditions normalize.

Holding and Storage Before Delivery

• Eligibility for Temporary Storage

  Temporary storage is offered as a courtesy and is available only to customers with an active order who are experiencing a delay in the availability of their home or delivery destination that is outside of their control. Storage availability may vary based on warehouse capacity. All extended storage is subject to the standard monthly storage fees described below.

• Short-Term Temporary Storage

  If your home or project is not ready to receive your order when items arrive, Deco Listo may facilitate short-term storage on your behalf. The first thirty (30) days of storage, counted from the date your furniture passes inspection and is received into the warehouse, are provided at no cost.

  Deco Listo works with manufacturers and logistics partners to schedule shipments so that items arrive at the warehouse as close as reasonably possible to the client’s requested delivery date. While we will make reasonable efforts to accommodate changes to delivery timing, Deco Listo cannot guarantee that production or shipping schedules can be modified once orders are in process. Changes to the desired delivery date may therefore result in items arriving earlier than anticipated and requiring temporary storage.

• Extended Temporary Storage

  Complimentary storage is provided for up to thirty (30) calendar days from the date items are received into the secure warehouse facility.

  Any items remaining in storage beyond the initial thirty (30) days will incur storage fees. Storage charges are calculated based on the total cubic meters (m³) occupied by the items in storage, using standard transportation and warehousing measurements provided by the logistics and warehouse partners. The calculated storage volume will be shared with the client for transparency.

  The current rate for long-term temporary storage is 750 Mexican Pesos per cubic meter (m³) per month, plus applicable Mexican IVA. Storage fees are billed by Deco Listo and reflect warehousing, handling, coordination, and administrative costs associated with managing stored items.

  Storage rates are subject to adjustment based on changes implemented by the warehouse provider or operating costs. Any adjustments will apply prospectively and will be reflected in subsequent invoices.

  Storage fees are are a cost from our warehouse partners and billed at the end of each month, with payment due by the 10th (tenth) day of the following month. Any portion of a month during which items remain in storage beyond the complimentary thirty (30) day period may be billed as a full month.

  Payments received after the 10th (tenth) of the month are subject to a late administrative fee of 5% of the outstanding balance or 500 MXN (whichever is greater) per month. Deco Listo reserves the right to waive this fee at its sole discretion for a first-time occurrence.

  Delivery scheduling is contingent upon all outstanding storage fees being paid in full. Deco Listo reserves the right to delay release or delivery of items until storage balances are current. Failure to remit payment when due may result in suspension of delivery scheduling, additional administrative fees, and any other remedies permitted under applicable law.

  Storage fees are invoiced by Deco Listo and may be paid online by credit card, bank transfer, or other available payment methods indicated on the invoice. Payments may be made in Mexican Pesos to Deco Listo Mexico or in U.S. Dollars to our U.S. entity. Payments made in U.S. Dollars will be converted from Mexican Pesos using the exchange rate in effect on the date the storage charge is invoiced.

• Payment and Ownership

  Once all items in your order have been received and inspected, the remaining balance becomes due in full. Ownership transfers to you upon payment. After payment is received, your items will be moved into secure storage until delivery.

  Final payment may be required even if delivery is delayed due to Force Majeure events or site readiness issues, in which case items will be held in storage under the terms described above.

• Condition and Liability

  All items are handled with professional care. Deco Listo and its warehouse partners take reasonable precautions to protect your order; however, we are not responsible for damage, deterioration, or environmental effects that may occur during extended storage periods.

• Scheduling Delivery from Storage

  Once you are ready for delivery, a minimum of two weeks’ notice is required. Deliveries are subject to warehouse access, vehicle availability, payment of any remaining charges, and completion of any applicable storage fees.

• Unclaimed Orders

  Orders held for more than six (6) months without communication or payment of required fees may be considered abandoned. Deco Listo reserves the right to resell, donate, or dispose of unclaimed items after providing reasonable written notice to the customer.

Payment Terms for Scheduling and Delivery

• Final Balance Requirement

  All outstanding payments must be paid in full before any delivery date can be confirmed. Delivery scheduling will only begin once full payment has been received and cleared.

  Delivery cannot and will not occur prior to the customer’s final payment. This requirement applies to all orders, including those held in storage or arriving directly from manufacturers.

• Delivery Confirmation

  Delivery dates remain tentative until full payment is confirmed. Payment must be completed to secure a final delivery slot.

• Effect of Delayed Payment

  If payment delays extend past the complimentary 30-day storage window, standard monthly storage fees will apply. These fees must be paid in full in addition to the outstanding furniture balance before delivery will be rescheduled.

• Nonpayment, Abandonment and Forfeiture

  Orders that remain unpaid for more than six (6) months following inspection and initial storage may be considered abandoned. After reasonable written notice, Deco Listo may resell, donate, or dispose of the goods at its discretion.

  If a customer elects not to proceed with delivery, refuses to make final payment, or is unable to complete final payment within a reasonable period, Deco Listo may consider the order abandoned. After providing reasonable written notice, Deco Listo reserves the right to resell, donate, or otherwise dispose of the merchandise. In these circumstances, the customer forfeits any deposit or partial payment already made, and no refund will be issued.

• Requirement to Proceed With Delivery

  To maintain the scheduling of delivery and continued storage of your order, all outstanding balances must be paid in full once inspection is completed. Storage is not intended as a long-term holding alternative for customers who choose to postpone delivery or who decline to complete final payment.

• Integration with Delivery Policy

  These payment and delivery requirements form part of the Deco Listo Master Terms and Conditions, and all additional delivery terms available at shop.decolisto.com/delivery-policy apply in full.

  These measures exist to ensure that warehouse capacity, production slots, and project timelines remain fair and manageable for all clients.

Wire Payments and Acceptance of Terms

Any payment made by bank wire transfer is considered a confirmed purchase, even if the customer did not complete a checkout through the Deco Listo online store. By submitting a wire payment, the customer acknowledges and agrees that the order is subject to all Deco Listo Terms and Conditions, including payment, delivery, manufacturing, and cancellation policies.

Changes To An Order

We understand that changes may be necessary. However, because our products are made to order, the turnaround time for changes varies depending on how quickly your order goes into production. To request changes to your order, fabric colors, wood finishes, etc., please contact customer service immediately to avoid additional costs and delays.

Cancellation and change fees

When you place an order, our manufacturing partners order materials and schedule employees. If you need to cancel your order after it has been processed but before manufacturing begins, please contact [email protected] urgently. You will receive a store credit equal to the purchase price, less any costs incurred by DecoListo at our sole discretion. If you need to make changes to your order after processing but before manufacturing begins, a change fee may apply based on the difference in material cost and any restocking fees.

If you have any questions or concerns about our return policy, order changes, or cancellations, please feel free to reach out to our customer service team at [email protected] . We are here to help!

Condo Listo Services 

By using Condo Listo services, the customer acknowledges and agrees to the following terms and conditions, which supplement the existing Deco Listo Terms & Conditions:

1. Best Effort Basis
   Deco Listo is hired on a best-effort basis to source, purchase, and facilitate delivery of selected products. While we strive to fulfill all requests accurately, we cannot guarantee product availability, specific pricing, or delivery timelines.
2. Product Substitutions
   Unless the customer explicitly states otherwise via email, WhatsApp, or a note in the product summary at the time of order, Deco Listo may substitute items with similar products in terms of quality, style, or functionality.

3. Pricing & Adjustments

   • All listed prices are estimates and subject to change based on retail price fluctuations, sales events, supplier promotions, or other external factors beyond Deco Listo’s control.
   • The final amount due will reflect actual costs at the time of purchase. If there is a significant increase in price, Deco Listo will obtain customer approval before proceeding.
   • This estimate does not constitute an agreement or invoice for specific products at a fixed price. The customer understands that pricing may vary up or down, and the final charge will reflect the actual purchase cost.

4. Additional Fees & Service Adjustments

   • In the event of returns, unusual delivery fees, extended product searches, or other unforeseen complications, Deco Listo reserves the right to adjust service fees accordingly.
   • Deco Listo will not proceed with any additional charges without notifying the customer and obtaining approval.

5. Agent Role & Product Warranties

   • Deco Listo acts solely as a service agent to facilitate the selection and purchase of products on behalf of the customer.
   • Deco Listo does not provide warranties for any purchased items, nor does it assume liability for product defects, damages, or manufacturer issues.
   • All retailer terms & conditions apply, including return policies, warranty coverage, and dispute resolution.

6. Returns & Customer Responsibility

   • Deco Listo will make best efforts to assist with returns when possible; however, the customer is ultimately responsible for any return logistics, defect claims, or warranty-related issues with the retailer.

7. Cancellations & Refunds

   • Orders may be canceled at any time before or during service; however:
     • Refunds are limited to the net refund amount provided by the retailer for the product.
     • The Condo Listo service fee for any purchased products is non-refundable.

8. Estimates vs. Final Costs

   • The customer acknowledges that all product listings and pricing provided by Condo Listo are estimates only and not a fixed agreement to deliver specific products at the estimated amount.
   • Final costs may vary due to price fluctuations, availability, and potential substitutions.
   • The customer will only be charged for the actual amount paid to retailers at the time of purchase plus tax and the Condo Listo service fee of 25% of the product price.
   • If the final price exceeds the estimate, Condo Listo will communicate the difference and seek approval before proceeding with the purchase.
   • By accepting these terms, the customer understands that the estimate is a reference point and not a binding quote.
   • By proceeding with a purchase through Condo Listo, the customer acknowledges and accepts these terms.

Trademarks

The Company name, the Company logo, “Smart Bundles”, “Smart Bundles” and all related names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the Company’s prior written permission. All other names, logos, product and service names, designs and slogans on this website are trademarks of their respective owners.

Intellectual property

The Site, including all of its information and content, such as photographs, images, text, data, wallpapers, icons, characters, illustrations, graphics, page layout, form, use of sound, messages, software and the code used to generate the pages of the Site (collectively, the “Materials”), is the property of Deco Listo or our authorized suppliers or licensors, and is protected by intellectual property and other applicable laws in Mexico, the United States and/or abroad. Our intellectual property is registered internationally. Except as otherwise provided on the Site or in these Terms, you may not download, upload, copy, print, display, reproduce, publish, license, post, distribute or otherwise use any Materials from the Site in whole or in part for any public or commercial purpose without our specific prior written permission. We are the owner and/or authorized user of the Deco Listo trademark, as well as any other registered or unregistered trademarks, trade names, logos, designs, titles and product names appearing on the Site, and the owner or licensee of the copyright in the Materials on the Site, unless otherwise indicated. You may not use any meta tags or any other “hidden text” utilizing any of Our names or trademarks without Our express written consent.

Use of the Site

We grant you a personal, limited, non-exclusive, non-transferable license to access and make personal use of the Site and the Materials and other information contained therein. This license does not include, and we expressly prohibit, any resale or commercial use of the Site; any collection or commercial use of photographs or other Materials posted on the Site; any non-personal use of our product names, listings, descriptions, or prices; any derivative use of the Site; any downloading, copying, or other use of the Site or the Materials for the benefit of any third party; or any use of data mining, robots, data gathering and extraction tools, whether automatic or manual, or other means not intentionally made available by us, including the development or improvement of any software program, algorithm, or machine learning or artificial intelligence model. We reserve the right to take steps to prevent such activity. You may use the Site only as permitted by law and these Terms. All rights not expressly granted to you in these Terms are reserved and retained by us and/or our suppliers and licensors. The licenses we grant to you will terminate automatically if you fail to comply with these Terms.

You are responsible for your use of the Site and any use of the Site through your account. Our goal is to create a positive, helpful, and safe user experience. To further this goal, we prohibit certain types of conduct that may be harmful to other users or to us.

When using the Site, you may not:

• violate any law or regulation;
• violate, infringe or misappropriate the intellectual property, privacy, publicity or other legal rights of others;
• post or share anything that is unlawful, abusive, harassing, damaging to reputation, pornographic, indecent, profane, obscene, hateful, racist or otherwise objectionable;
• engage in tracking or data harvesting, or engage in the use of software, including spyware, designed to collect data from the Site or mobile applications;
• transmit any viruses or other computer instructions or technological means whose purpose is to interrupt, damage or interfere with the use of computers or related systems;
• use any means to scrape or crawl any page contained on the Site;
• attempt to circumvent any technological measures implemented by us or any of our providers or any other third party (including another user) to protect the Site;
• attempt to decipher, decompile, disassemble or reverse engineer any of the software or other underlying code used to provide the Site; or
• advocate, encourage or assist any third party to perform any of the above actions.

User Content

The Site may allow you to upload, submit, store, send or receive content and data such as comments, reviews and photos (“User Content”). You may also submit User Content in other ways that you interact with us, such as through social media, by email, by phone and in other ways. You retain ownership of any intellectual property rights you hold in that User Content.

When you upload, post, send or receive any User Content on or through the Site, you grant us permission to reproduce and use your User Content as follows: You grant us and those we work with a license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations or other changes we make so that User Content works better with the Site), publicly perform, publicly display and distribute your User Content. This license is for the purpose of operating and improving the Site, developing new products and services and for other Deco Listo marketing purposes, including but not limited to catalogs, email and other customer communications, store materials and other marketing. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Deco Listo or the Site. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their own purposes. This license is fully paid and royalty-free, meaning we owe you nothing further in connection with our use of your User Content. We may exercise our rights under this license anywhere in the world.

Finally, this license is perpetual, meaning that our rights under this license continue even after you stop using the Site. You promise that:

• you own all rights to your User Content or, alternatively, you have the right to grant us the rights described above;
• Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights or other legal rights of any third party; and
• We may refuse to accept or transmit User Content for any reason, with or without notice. We may remove User Content from the Site for any reason, with or without notice.

Open source

The Site may include open source components, which are licensed for use and distribution under applicable open source licenses. Use of any open source components is governed by and subject to the terms and conditions of the applicable open source license.

Hyperlinks to other sites

To the extent our Site contains hyperlinks to external services and resources, the availability and content of which Deco Listo does not control, any concerns regarding such services or resources, or any hyperlinks to them, should be directed to the particular external service or resource.

Disclaimer

THIS SITE AND ALL CONTENT AVAILABLE ON THIS SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY USING THIS SITE, THAT YOUR USE IS AT YOUR OWN RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIR OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE, AND THAT DECO LISTO AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS AND LICENSORS (“AFFILIATES”) WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE OR OUR MOBILE APPLICATIONS.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DECO LISTO AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT AVAILABLE ON OR THROUGH THE SITE, OR THE CONTENT OF THE SITE OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DECO LISTO AND ITS AFFILIATES WILL HAVE NO LIABILITY OR RESPONSIBILITY FOR: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY USER PERSONAL INFORMATION OR DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED VIA THE SITE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DECO LISTO OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING INDIRECT LOSS OF PROFITS, REVENUE, OR DATA) ARISING OUT OF OR RELATED TO THE SITE OR MOBILE APPLICATIONS, REGARDLESS OF CAUSE AND UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY ARISING (INCLUDING ANY CONTRACT, NEGLIGENCE, OR OTHER THEORY OF TORT LIABILITY), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we are unable, as a matter of applicable law, to disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted by such law.

Product price information

Prices displayed on our Site may differ from prices available in stores or catalogs. Because Deco Listo is a “Made in Mexico” company, prices will be displayed in Mexican Pesos. All purchases and returns will be processed in Mexican Pesos. The User understands that conversion rates to other currencies may change over time.

For full-priced products, the “Suggested Price” or “Suggested Price” refers to the manufacturer’s suggested retail price. The “Regular Price” refers to the everyday selling price we offer to our customers. For sale products, the “Suggested Price” or “Suggested Price” refers to the most recent selling price. “Sale” refers to the reduced price we offer to our customers.

Special offers

Occasionally we will offer special promotions to our customers which we call “special offers” or “hot deals.” This may include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with the purchase of a product. These offers may be for a limited time only. Additionally, products marked “exclusive” or “only at Deco Listo” may refer only to certain colors, sizes, finishes, and/or versions of a product.

Messages you may receive

You may receive a Deco Ready alert when:

• You are welcome to Deco Listo
• An order has been placed
• An order is ready to schedule delivery.
• An order attempt is in process or has been placed
• An order has been delivered
• An article (or articles) have been sent
• There are general marketing messages or promotions.

Disclaimer for inaccuracy

From time to time there may be information on our Site or in our catalog that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. Deco Listo reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to proceed with your purchase after pricing or other information has been corrected, please contact [email protected] promptly and we will work with you to cancel your order.

Browsing session information

We use technologies that maintain records of your browsing session, chats, and other activities on our Site. These technologies may include session replay that maintains a record of your interactions with our Site, chat providers that maintain a transcript of your chats, cookies, pixels, and other tracking technologies that share some of your interactions with our Site, as well as other technologies that collect and share your interactions with our Site. We use this information for quality control, customer service, fraud and security prevention, and marketing purposes and in accordance with our Privacy Policy .

Compensation

To the maximum extent permitted by applicable law, you agree to indemnify and hold Deco Listo and its Affiliates harmless from and against any and all claims, costs, proceedings, demands, losses, damages and expenses (including, without limitation, reasonable attorneys’ fees and legal costs) of any kind or nature, arising out of or related to any actual or alleged breach of these Terms by you or any person using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.

Informal dispute resolution

We attempt to resolve any dispute without the need to initiate a formal legal process. You agree that before submitting any dispute or claim to arbitration for resolution, You and We agree to make a good faith effort to resolve the dispute informally, including by having at least one telephone or video conference conversation between You, in person, and Us. To initiate this good faith effort to resolve a dispute informally, You agree to notify Us by email at [email protected] . Please include in your email message the nature of the dispute, the basis for your claims, and the resolution you seek, including any monetary amount, with as much detail as You can provide so that We may sufficiently understand the dispute.

Within sixty (60) days of receipt of this notice, you agree to make good faith efforts to resolve the dispute, including by personally participating in a telephone call or video conference with us. You may have an attorney accompany you on the call if you wish. If the dispute is not resolved within sixty (60) days (this period may be extended by agreement of the parties), you or we may commence arbitration to resolve the dispute pursuant to the process set forth below.

Compliance with and completion of this informal dispute resolution process is a condition precedent to initiating arbitration. You and we agree to waive any applicable statute of limitations and filing fee payment periods while the parties engage in this informal dispute resolution process as of the date we receive your notice. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, including the power to enjoin the filing or prosecution of a demand for arbitration.

Arbitration Agreement and Waiver of Certain Rights

You and Deco Listo agree that, except as set forth below, we will resolve any controversy, claim, counterclaim or other dispute between you and Deco Listo or you and a third-party agent of Deco Listo (a “Claim”) by final and binding arbitration in the State of Baja California Sur, Mexico, rather than through court proceedings.

This arbitration agreement applies to any existing or future Claims that you have not individually asserted in a court of law or in arbitration prior to the date you agreed to these Terms. The arbitrator’s decision in such arbitration shall be final and binding on the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings shall be kept confidential and that the existence of the proceeding and any elements thereof (including, without limitation, pleadings, writings or other documents submitted or exchanged and any testimony or other oral submissions and awards) shall not be disclosed beyond the arbitration proceedings except as may be legally required in court proceedings relating to the arbitration, under applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law.